FAQ
Frequently Asked Questions (FAQ)
Q: How fast do you ship within Europe? 🇪🇺
A: Orders placed by European customers are typically shipped within 24 hours. ( If the products you have ordered are in stock. If not, a couple of )
Most EU shipments are sent with UPS. Orders to Switzerland, certain parts of Norway and a couple of other countries are shipped via PostNord.
📦 Orders under 1 kg are shipped as untracked letters via PostNord.
Delivery times within the EU are usually 2–7 business days. ( Untracked letters can take up to 14 days before they get delivered.)
🚚 Free shipping on orders over €99 within Europe.
Please note: If a specific product or flavor you ordered is temporarily out of stock, processing may take a few extra days. If the item is no longer available or cannot be restocked from the supplier, it will be replaced with a similar product of equal value. (This includes flavors that are missing from candy mixes etc)
Some countries are excluded from the "Free shipping on orders over €49 within Europe" as the shipping to those countries are too expensive.
How are my Pick & Mix bags packed?
To reduce packaging waste, all 100g and 250g Pick & Mix selections in the same order are packed together in one bag.
For example, if you order ten different 100g varieties, you will receive one mixed 1kg bag, not ten separate 100g bags.
Can I change my shipping address after placing an order?
Unfortunately, we are unable to change the shipping address once an order has been placed.
we cannot guarantee that address changes can be made before your order is packed or shipped.
Please make sure your shipping address is correct before completing your purchase. If you've entered the wrong address, contact us as soon as possible. While we can't guarantee changes, we'll always do our best to help if your order hasn't been processed yet.
Q: How can I contact you if I have questions about a product or my order? 💬
A: You can easily reach us via WhatsApp at +46 72 371 32 56.
We aim to respond as quickly as possible — often within minutes. Response times may vary depending on time zones and business hours, but we always do our best to get back to you promptly.
Q: Is it safe to order from you as a first-time customer?
A: Yes. We’re a registered Swedish company and have shipped orders to 60+ countries and over 3,000 cities worldwide.
We also run a highly rated Etsy store with over 1,500 five-star reviews, which reflects our focus on reliability, transparency, and customer satisfaction. If you ever have questions before or after placing an order, we’re always easy to reach.
Q: Will I receive tracking information for my order?
A: Yes. Once your order has shipped, you’ll receive tracking details so you can follow your shipment every step of the way.
Q: What happens if something is missing or damaged in my order?
A: If something is missing or arrives damaged, please contact us as soon as possible. We always aim to resolve issues quickly and fairly, either by replacing the item or issuing a refund where appropriate.
Q: How do I know which products to choose if I’m ordering for the first time?
A: If you’re unsure where to start, feel free to reach out. We’re happy to recommend popular products or best-sellers based on your preferences or your market.
Q: Are you located in Sweden?
A: Yes! We’re located in western Sweden, just under an hour from Gothenburg.
Q: Are your products authentic and sourced from official brands?
A: Yes. All products are sourced from approved manufacturers and distributors in Sweden and Europe. We only sell authentic, brand-original products.
Q: Do you offer bulk sales?
A: Yes, we do. We work with multiple wholesale customers around the world who purchase in bulk on a regular basis.
If you’re interested in bulk orders, please email us at swedishcandybros@gmail.com, and we’ll be happy to assist you further.
Q: What is your minimum order quantity (MOQ)?
A: We do not have a strict minimum order quantity. However, bulk pricing applies at higher volumes, and international shipping is generally more cost-effective for larger orders.
If you’re unsure what order size makes the most sense, feel free to reach out — we’re happy to advise.
Q: Do you offer mixed assortments or single-SKU orders?
A: We offer both. You can order single SKUs, choose specific products, or opt for mixed assortments. We’re also happy to help curate a mix based on your preferences or market.
Q: How are the products packaged for shipping?
A: All orders are securely packed for international shipping to ensure products arrive in good condition. Bulk and pallet orders are packed with extra care to minimize movement and damage during transit.
Q: Do I have to pay customs duties or fees when I order from you?
A: This depends on where you’re located and the size of your order.
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European Union:
Orders shipped within the EU are generally not subject to customs duties, as they are shipped from Sweden. -
United States:
Customs duties or tariff fees may apply to orders over 2 kg, due to updated de minimis regulations implemented by the U.S. government. Orders under 2 kg are typically cleared without additional fees. Any duties applied to larger orders are determined by U.S. Customs and are the responsibility of the buyer. -
Other countries:
Customs duties and import fees vary depending on local regulations. We recommend checking with your local customs authority for the most accurate information.
If you’re unsure how this applies to your country or order size, feel free to reach out — we’re happy to help.
Q: Do you handle documentation for international shipping?
A: Yes. We provide the necessary commercial invoices and export documentation required for international shipments. Any local import requirements, taxes, or duties are the responsibility of the buyer.
Q: How long have you been operating?
A: We’ve been operating for several years and have grown from a small idea into an international business serving customers worldwide.
Q: Are payments secure?
A: Yes. All payments are processed through secure and trusted payment providers to ensure your information is protected.
Q: Are prices negotiable for large or recurring orders?
A: For larger volumes or recurring orders, pricing may be reviewed. Please contact us with your expected order volume, and we’ll be happy to discuss options.
💬 Still have questions?
Message us on WhatsApp at +46 72 371 32 56 — we’re always happy to help.
Shipping to the USA 🇺🇸
How long does shipping to the USA take?
Shipping to the USA usually takes 2–7 business days. Please keep in mind that occasional delays can occur due to customs, holidays, weather conditions, or carrier disruptions.
How much does shipping to the USA cost?
Shipping costs vary depending on the size of your order and are calculated at checkout. We currently do not offer free shipping to the USA.
Do I have to pay tariffs or import fees?
All orders under 2 kg are tariff-free.
Where do you ship from?
All orders are packed and shipped directly from Trollhättan, Sweden 🇸🇪.
Can Swedish candy legally be shipped to the USA?
Yes! Swedish candy can legally be shipped to the United States. Swedish Candy Bros is FDA approved and registered to distribute candy to customers in the USA.
Can I track my order?
Yes! All orders to the USA are fully tracked. You will receive tracking information once your order has been shipped.
What if my package is delayed?
If your package is a couple of days late, we recommend allowing a little extra time. Delays can occasionally occur due to weather conditions, customs, holidays, airport disruptions, or other circumstances outside our control.
What if my package gets lost?
If you believe your package has been lost, please email us at swedishcandybros@gmail.com. We will investigate the shipment and make sure we find a solution for you.
How fresh is the candy?
Freshness is one of our top priorities. We receive new candy deliveries almost every two days, allowing us to offer some of the freshest Swedish candy you can get your hands on. Your candy is carefully packed in Sweden before making its way to you. 🍬🇸🇪